Terms and Conditions

Definitions:

• Recipient: The individual or entity to whom the Package are addressed, with their name and address appearing on the Waybill.

• Package: Items and/or products permitted by applicable legislation that are owned by the Sender and/or are in the Sender’s lawful possession, which QuickPs agrees to transport under a single Waybill number.

• Waybill: A reference number issued to the Sender in electronic format to specify the unique characteristics of the Package, such as Sender data, Recipient data, the number of packages, the content of the shipment, total weight, the commercial value of the Package if insurance is requested, and other service-related details. Additionally, the Sender acknowledges and agrees that the Recipient may occasionally establish the delivery address. Such Waybills must be printed and attached to the package at all times.

• Platform: The digital platform provided by QuickPs at the website quickps.us, allowing Users to request services and track the offered packages.

• Sender: The individual or entity contracting services offered by QuickPs via the Platform, subject to the conditions set forth in this document, and whose name and address appear on the Waybill.

• User: An individual or entity holding a User Account, who may access it and utilize the services offered by QuickPs by requesting and paying for said service(s).

As used in these Terms and Conditions, the words “you” and “your” refer to you personally or, if acting on behalf of a legal entity, that legal entity as applicable.

Services:

We offer several shipping options tailored to our clients’ needs. Each is outlined below:

1. Regular:

   Deliveries within national and international territories, with an estimated delivery time of 1 to 11 days, depending on the origin and destination, starting from package collection.

   All delivery sizes and weights are available, along with collection and delivery at a specified address as requested in the order.

2. Same Day:

   For this shipping option, your package must be delivered on the same day as it is collected. Only available within Mexico City.

3. Express:

   Deliveries under this option are made within no more than 4 hours from package collection to destination, subject to service availability.

   This option is limited to XS, S, and M packages, which will be collected at the address specified by the sender.

   Currently, this service is available only in Mexico City and the metropolitan area.

4. Return:

   Allows you to receive packages that your clients wish to return to the companies.

   The package will be collected at the recipient’s address and delivered to the location specified by the sender, with delivery time depending on the collection point and destination.

Conditions

Changes:

Once a Waybill is generated for any of our services, requests for changes must be submitted via email.

Reports:

If an error occurs and you cannot track your package, please write to us at contact@quickps.net so our support team can assist you as soon as possible. We recommend sending evidence (if possible) of the message or error you encounter when trying to download your tracking details to expedite your request.

Handling of Package and Service Restrictions

QuickPs provides collection, transport, distribution, and delivery of Package, as long as the following restrictions are met:

(i) Packages or items exceeding: i) 20 kilograms; ii) dimensions of 70cm x 70cm x 70cm; iii) glass; and/or iv) liquids will not be transported.

(ii) Package dimension limits must be respected. If the package exceeds the contracted service dimensions, an additional charge will apply (overweight, volumetric weight). The Sender is solely responsible for accurately stating the package’s dimensions and weight.

The package size is calculated based on the larger of the total weight or volumetric weight. To calculate volumetric weight, multiply the length (cm), height (cm), and width (cm), then divide the result by 5,000.

At the designated QuickPs station, the actual weight (measured in kilograms) and volumetric weight (measured for volume) will be verified, with the higher value used for billing, compared to the service weight stated.

(iii) Regardless of the declared value of the Package for transportation, QuickPs shall be liable for an amount of up to $2,000.00 MXN (two thousand pesos) per shipment. Package valued below this amount will be fully compensated, but if the value exceeds this amount, it will be subject to the stated maximum liability.

(iv) No prohibited Package per applicable local, state, or federal laws or regulations shall be transported, nor items that could endanger the safety of QuickPs employees, agents, subcontractors, or means of transportation. QuickPs may refuse items that, in its opinion, could stain, damage, or harm other Package or equipment, or whose transport is not economically or operationally viable. Regulated hazardous materials or those that require a specific permit for shipment without express authorization are not accepted, nor will QuickPs be liable for lost or damaged prohibited items transported by mistake.

(v) QuickPs will not accept the transportation of money, negotiable documents, credit instruments such as checks, promissory notes, etc., which, if transported, hold no commercial value for QuickPs. Jewelry, precious metals, precious or semi-precious stones, diamonds, antiques, artwork, alcohol, firearms, explosives, obscene, offensive, or denigrating materials, irreplaceable or unique items, specific permitted items without express authorization, ashes or human remains, sharp objects, controlled and restricted drugs, and any other item restricted by federal or local laws are not accepted for transportation. QuickPs shall not be responsible for the loss or destruction of such items if transported in error due to the Sender’s failure to declare their contents.

(vi) QuickPs does not provide protective services for perishable Package requiring temperature control. As such, transport of these items is accepted at the Sender’s risk, with QuickPs exempt from liability for any damage incurred during transport.

(vii) QuickPs reserves the right to refuse or suspend transportation of any package lacking adequate, complete, and correct information about the Sender and Recipient. The Sender is responsible for ensuring that the information on the Waybill is accurate, complete, and correct and that all Package include appropriate contact details for the Sender and Recipient.

(viii) The Sender is responsible for ensuring that Package are properly packaged, wrapped, and labeled to be suitable for transport. QuickPs is not liable for damage to Package that were not properly packaged, considering the nature of each item and transport characteristics (motorcycle, bicycle, or cargo vehicle from collection to destination).

(ix) The Sender is responsible for ensuring the Package are correctly identified, classified, and meet all health, customs, and applicable law requirements, including accompanying documentation.

Right of Inspection

QuickPs reserves the right, but not the obligation, to open and inspect the contents of the Package at any time, requiring the Sender to open and identify them. If the Sender refuses or fails to comply, QuickPs will not be liable for the said Package.

The Sender agrees that the Package may be subject to inspection by federal, state, or local authorities, and QuickPs is released from any resulting liability.

Delivery Attempts

If QuickPs cannot complete the delivery, a notification will be sent to the Sender via the Platform and to the Recipient via email, specifying that delivery was attempted, with photographic evidence attached. QuickPs will make a second delivery attempt and reserves the right to make a third attempt at its discretion, at no additional charge to the Sender. After the second or third attempt, if delivery is still unsuccessful, the Service will be considered canceled, and the Package will be returned to the Sender’s original location.